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Terms and conditions

General terms and conditions dated Januari 2022 Heuvenseweg 10, 6991 JE Rheden, NL
www.lodgesopdeposbank.nl
Article 1: Definitions

The company: Buitenverblijf het Groene Woud BV. The guest: the person who has entered into an agreement with the company regarding accommodation for a certain period of time for recreational or business stay. Co-guests: other individuals indicated on the agreement. Third party: any person other than the guest and/or co-guests. Accommodation: a Pod, Tiny House, Log Cabin, Chalet, or any other type of accommodation offered by the company on their premises. The agreement: the agreement between the guest and the company regarding the right to use the accommodation for a predetermined fee and period. Cancellation: written termination of the agreement by the guest or the company before or on the start date of the agreement. House rules: the written regulations regarding the use of the accommodation, premises, and facilities.

Article 2: Content of the agreement

The company provides the guest with an accommodation of the agreed type, for the agreed period and price, for recreational or business purposes, not for permanent residence.

Article 3: Duration of the agreement

The agreement expires automatically after the agreed period, without the need for termination.

Article 4: Price and price changes

  1. The price is determined based on the rates set by the company at the time of booking. The price stated on the final reservation confirmation (including mandatory additional costs such as cleaning, linen packages, tourist tax, and any booked extras) is binding.
  2. Any discount offers do not apply to existing or previously made bookings.
  3. In the event of additional costs arising from government-imposed burdens after the price has been determined (such as VAT and tourist tax), these costs may be passed on to the guest even after the agreement has been concluded.

 

Article 5: Payment

  1. The guest must pay the agreed price at the time of reservation according to the reservation confirmation/invoice. The payment must be made in euros, via iDEAL payment, bank transfer, or debit card payment.
  2. If the guest fails to pay in a timely manner, despite prior written notice and considering the legal terms after written notice, the agreement is automatically terminated, without prejudice to the company’s right to receive full payment of the agreed price.
  3. If the company does not receive the total amount due on the day of arrival, the guest is required to pay the agreed amount by debit card payment. Otherwise, the company has the right to deny the guest access to the premises and accommodation, without prejudice to the company’s right to receive full payment of the agreed price.

 

Article 6: Security deposit

Unless otherwise agreed upon in writing in the quote, reservation confirmation, or any other written agreement (in which case the specific agreed conditions prevail), the following applies:

  1. Upon reservation, the guest agrees to provide a security deposit, which allows the company to collect an amount of up to €250.00 per accommodation from the provided bank account during or up to 4 weeks after the guest’s stay. This is in relation to any damage caused to the accommodation, premises, or facilities during the guest’s stay, non-compliance with the house rules upon departure, or any disturbance caused by the guest. This does not affect the company’s right to claim any costs exceeding the security deposit.
  2. If it is necessary to utilize the security deposit, the company will inform the guest in writing about the reason and amount of the deduction.

 

Article 7: Arrival and departure

The guest is required to present a valid identification document to the entrepreneur for inspection, for themselves, fellow guests, and third parties when requested. The entrepreneur has the right to make a copy of the identification document for administrative purposes.

Article 8: Late arrival and early departure.

The guest is obligated to pay the full price for the entire agreed-upon period of the agreement.

Article 9: Cancellation and refund

Unless otherwise agreed upon in the offer, reservation confirmation, or any other written agreement with the guest (in which case the specifically agreed-upon conditions take precedence), the following applies:

1. In the event of cancellation of the agreement, the guest shall pay a fee to the company. This fee amounts to: – for cancellation 2 months or more before the start date, €25 administration fee per accommodation; – for cancellation within 2 to 1 month before the start date, 50% of the agreed-upon price; – for cancellation within 1 month before the start date and on the day of the start date, 100% of the agreed-upon price. If the guest is entitled to (partial) refund of any amount already paid due to cancellation, the company undertakes to refund this amount to the guest’s designated bank account within 4 weeks.

2. If, concurrently with the cancellation, the accommodation is reserved and paid for by a third party recommended by the guest for the same period, no additional costs will be charged.

3. The company reserves the right to cancel the agreement in the event of extreme weather conditions that result in the unavailability of the accommodation. In such a case, the company is only obligated to refund the amount already paid by the guest or to reschedule the stay.

Article 10: Use by third parties

The use of the accommodation by third parties is only permitted if the company has provided prior written permission. The granted permission may be subject to conditions, which must be documented in writing in advance.

Article 11: House rules

The guest, fellow guest(s), and/or third party/parties must adhere to the house rules established by the company, which will be communicated adequately by the company. Instructions given by the staff must always be followed.

Article 12: Opening hours

The opening hours of the reception and other facilities will be adequately communicated by the company. The company reserves the right to make changes to the offerings and opening hours of the facilities, even during the duration of the agreement.

Article 13: The guest is liable for damages caused by their own actions or omissions, as well as those of fellow guests and/or third parties, to the extent that such damages can be attributed to the guest, fellow guests, and/or third parties.

Article 14: Complaints

1. A guest’s complaint must always be submitted in writing (via email or postal mail) to the company. Submitting a complaint does not have any suspensive effect on the guest’s payment obligations.

2. The company will assess and reasonably handle the complaint in good faith. If the guest is not satisfied with the outcome, Dutch law will apply.